{"id":2544,"date":"2026-10-29T19:31:06","date_gmt":"2026-10-29T11:31:06","guid":{"rendered":"https:\/\/ai-shoppers.com\/index.php\/returns-policy\/"},"modified":"2026-10-29T19:53:00","modified_gmt":"2026-10-29T11:53:00","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/ai-shoppers.com\/index.php\/returns-policy\/","title":{"rendered":"Returns &#038; Refunds"},"content":{"rendered":"<p style=\"font-size:17px;line-height:1.8;color:#2b2118\">This store does not hold its own stock. We act as the retailer for <strong>two different fulfilment platforms<\/strong>, and their refund rules are not identical. Check the first characters of the SKU in the product&#8217;s Details table &mdash; or the platform note on the product page &mdash; then read the matching section below.<\/p>\n<div style=\"margin:24px 0;padding:20px 22px;border:1px solid #dfe6ef;border-radius:12px;background:#f6f8fb\">\n<p style=\"margin:0 0 10px;font-weight:700;font-size:16px;color:#2b2118\">Which section applies to my order?<\/p>\n<ul style=\"margin:0;padding-left:20px;line-height:1.9;color:#4b5563\">\n<li>SKU starts with <strong>EPR-<\/strong> &rarr; Section 1 (EPROLO)<\/li>\n<li>SKU starts with <strong>CJ<\/strong> &rarr; Section 2 (CJdropshipping)<\/li>\n<li>SKU starts with <strong>ALI-<\/strong> &rarr; Section 3 (AliExpress supply)<\/li>\n<\/ul>\n<\/div>\n<h2 id=\"eprolo\">Section 1 &mdash; EPROLO items (SKU starts with EPR-)<\/h2>\n<table style=\"width:100%;border-collapse:collapse\">\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Claims window<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">30 days from delivery, with photos<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Covered<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">Damaged, wrong item, missing parts, out of stock, cannot ship, lost in transit, late delivery<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Late delivery<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">Refund if total shipping time exceeds 30 days from dispatch<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Change of mind<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">Accepted within 30 days if unused and in original packaging; buyer pays return shipping<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;width:32%;color:#6b7280;font-weight:600\">Returns<\/th>\n<td style=\"padding:10px 0;\">Only if authorised; must reach the supplier warehouse within 10 days of delivery<\/td>\n<\/tr>\n<\/table>\n<p style=\"line-height:1.8;color:#4b5563\">Wrong items do not need to be shipped back. Once approved, EPROLO processes refunds within 24&ndash;48 hours of receiving the evidence.<\/p>\n<h2 id=\"cj\">Section 2 &mdash; CJdropshipping items (SKU starts with CJ)<\/h2>\n<table style=\"width:100%;border-collapse:collapse\">\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Claims window<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">30 days from delivery, with photos<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Covered<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">Damaged, wrong item, missing parts, lost in transit<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Change of mind<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">Not available on CJ-sourced items<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;width:32%;color:#6b7280;font-weight:600\">Returns<\/th>\n<td style=\"padding:10px 0;\">Only if authorised; buyer pays return freight and the item goes back to the supplier origin warehouse<\/td>\n<\/tr>\n<\/table>\n<p style=\"line-height:1.8;color:#4b5563\">CJ items ship from the supplier origin warehouse, so delivery runs 7&ndash;20 business days depending on destination. Claims are reviewed case by case on the photo evidence; we will tell you plainly when a case is not covered before you ship anything back.<\/p>\n<h2 id=\"ali\">Section 3 &mdash; AliExpress-supplied items (SKU starts with ALI-)<\/h2>\n<table style=\"width:100%;border-collapse:collapse\">\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Claims window<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">30 days from delivery, with photos<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Covered<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">Damaged, wrong item, missing parts<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;border-bottom:1px solid #eee;width:32%;color:#6b7280;font-weight:600\">Change of mind<\/th>\n<td style=\"padding:10px 0;border-bottom:1px solid #eee\">Not available<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align:left;padding:10px 0;width:32%;color:#6b7280;font-weight:600\">Returns<\/th>\n<td style=\"padding:10px 0;\">Not accepted unless we authorise it in writing first<\/td>\n<\/tr>\n<\/table>\n<h2>What no platform covers<\/h2>\n<ul style=\"line-height:1.9;color:#4b5563;padding-left:22px\">\n<li>Tracking already shows <strong>delivered<\/strong>.<\/li>\n<li>Parcel unclaimed and returned or destroyed by the carrier.<\/li>\n<li>Incorrect or incomplete address, refused delivery, or customs hold caused by the address or recipient.<\/li>\n<li>Expectation mismatch on size or colour where the listing measurement is accurate.<\/li>\n<li>Unusual smell that does not indicate damage.<\/li>\n<li>Force majeure: weather, strikes, customs inspection, epidemics.<\/li>\n<\/ul>\n<h2>How to start a claim<\/h2>\n<ol style=\"line-height:1.9;color:#4b5563;padding-left:22px\">\n<li>Email us with the order number and clear photos of the item and packaging.<\/li>\n<li>We acknowledge within 1 business day and open the claim with the platform that fulfilled your order.<\/li>\n<li>The platform reviews the evidence, usually within 24&ndash;48 hours.<\/li>\n<li>Approved claims are refunded to the original payment method, or replaced and reshipped.<\/li>\n<\/ol>\n<div style=\"margin:24px 0;padding:20px 22px;border:1px solid #eadfce;border-radius:12px;background:#faf7f2\">\n<p style=\"margin:0 0 10px;font-weight:700;font-size:16px;color:#2b2118\">Refund timing<\/p>\n<p style=\"margin:0;line-height:1.8;color:#4b5563\">Once approved, refunds go back to the original payment method. Card and PayPal settlement usually lands within 3&ndash;10 business days depending on the issuer.<\/p>\n<\/div>\n<p style=\"color:#6b7280;font-size:14px\">Last updated: 29 October 2026.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We fulfil through two platforms with different rules \u2014 check your SKU prefix, then read the matching section.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2544","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ai-shoppers.com\/index.php\/wp-json\/wp\/v2\/pages\/2544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ai-shoppers.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ai-shoppers.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ai-shoppers.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ai-shoppers.com\/index.php\/wp-json\/wp\/v2\/comments?post=2544"}],"version-history":[{"count":2,"href":"https:\/\/ai-shoppers.com\/index.php\/wp-json\/wp\/v2\/pages\/2544\/revisions"}],"predecessor-version":[{"id":2546,"href":"https:\/\/ai-shoppers.com\/index.php\/wp-json\/wp\/v2\/pages\/2544\/revisions\/2546"}],"wp:attachment":[{"href":"https:\/\/ai-shoppers.com\/index.php\/wp-json\/wp\/v2\/media?parent=2544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}