Frequently asked questions

Will this fit?

Each product page carries a Specifications block with the measurements we hold for that item. Measure what you are fitting — the mattress height, the sink width, the pet’s length — and compare before ordering. If a product page has no measurements, do not guess: email us and we will confirm with the maker or pull the listing.

Where do you ship?

United States, United Kingdom, Canada and Australia. Orders to other countries cannot be accepted at checkout.

How long does delivery take?

Dispatch in 1–3 business days. Then 7–15 days to the US, 10–20 days to the UK, Canada and Australia. Items marked “Free US shipping” ship from a US warehouse and arrive in 3–7 days.

Do I get tracking?

Yes. A tracking number is emailed when the parcel leaves the warehouse. Some carriers only update the first scan 24–48 hours after pickup.

Can I cancel or change an order?

Within 12 hours of ordering, before dispatch, yes — email us with the order number. After dispatch the parcel has to run its course and is handled as a return.

What if it arrives damaged or wrong?

Send a photo of the label and the item within 7 days. We replace or refund; you do not pay return postage on damaged or wrong items.

What is your return policy?

30 days on unused items in original packaging. Message us first — unauthorised returns cannot be received by our warehouse partner.

Are duties included?

Prices at checkout do not include import duties or taxes charged by your country’s customs. If a parcel is held for duty, the carrier will contact you.

Can I ask a question before buying?

Yes — email aishoppers8@gmail.com. We answer within 24 hours, Monday to Saturday.