This store does not hold its own stock. We act as the retailer for two different fulfilment platforms, and their refund rules are not identical. Check the first characters of the SKU in the product’s Details table — or the platform note on the product page — then read the matching section below.
Which section applies to my order?
- SKU starts with EPR- → Section 1 (EPROLO)
- SKU starts with CJ → Section 2 (CJdropshipping)
- SKU starts with ALI- → Section 3 (AliExpress supply)
Section 1 — EPROLO items (SKU starts with EPR-)
| Claims window | 30 days from delivery, with photos |
|---|---|
| Covered | Damaged, wrong item, missing parts, out of stock, cannot ship, lost in transit, late delivery |
| Late delivery | Refund if total shipping time exceeds 30 days from dispatch |
| Change of mind | Accepted within 30 days if unused and in original packaging; buyer pays return shipping |
| Returns | Only if authorised; must reach the supplier warehouse within 10 days of delivery |
Wrong items do not need to be shipped back. Once approved, EPROLO processes refunds within 24–48 hours of receiving the evidence.
Section 2 — CJdropshipping items (SKU starts with CJ)
| Claims window | 30 days from delivery, with photos |
|---|---|
| Covered | Damaged, wrong item, missing parts, lost in transit |
| Change of mind | Not available on CJ-sourced items |
| Returns | Only if authorised; buyer pays return freight and the item goes back to the supplier origin warehouse |
CJ items ship from the supplier origin warehouse, so delivery runs 7–20 business days depending on destination. Claims are reviewed case by case on the photo evidence; we will tell you plainly when a case is not covered before you ship anything back.
Section 3 — AliExpress-supplied items (SKU starts with ALI-)
| Claims window | 30 days from delivery, with photos |
|---|---|
| Covered | Damaged, wrong item, missing parts |
| Change of mind | Not available |
| Returns | Not accepted unless we authorise it in writing first |
What no platform covers
- Tracking already shows delivered.
- Parcel unclaimed and returned or destroyed by the carrier.
- Incorrect or incomplete address, refused delivery, or customs hold caused by the address or recipient.
- Expectation mismatch on size or colour where the listing measurement is accurate.
- Unusual smell that does not indicate damage.
- Force majeure: weather, strikes, customs inspection, epidemics.
How to start a claim
- Email us with the order number and clear photos of the item and packaging.
- We acknowledge within 1 business day and open the claim with the platform that fulfilled your order.
- The platform reviews the evidence, usually within 24–48 hours.
- Approved claims are refunded to the original payment method, or replaced and reshipped.
Refund timing
Once approved, refunds go back to the original payment method. Card and PayPal settlement usually lands within 3–10 business days depending on the issuer.
Last updated: 29 October 2026.